At Hi Peacock, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, create an account, make a purchase, or communicate with us. By using our website, you consent to the practices described in this policy.
1. Information We Collect
We collect personal and non-personal information to provide a smooth and secure shopping experience. This includes:
Personal Information
Full name
Email address
Contact number
Billing and shipping address
Order history and preferences
Communication records with customer support
Payment Information
Payments are processed securely by third-party payment gateways. Hi Peacock does not store your credit/debit card details.
Technical & Usage Information
IP address
Browser type and device information
Pages visited and time spent on our website
Cookies and tracking technologies
Providing personal information is voluntary; however, certain information is required to process orders and provide services.
2. How We Collect Information
We collect information when you:
Place an order or create an account
Subscribe to newsletters or promotions
Contact us via email or forms
Browse or interact with our website
Information may also be collected automatically through cookies and analytics tools.
3. How We Use Your Information
We use your personal information to:
Process and fulfil orders
Communicate order confirmations, shipping updates, and customer support responses
Improve website functionality, products, and services
Personalise your shopping experience
Send promotional communications (only if you opt-in)
Prevent fraud and comply with legal obligations
We do not sell, rent, or trade your personal data.
4. Cookies & Tracking Technologies
Cookies help us enhance your browsing experience by remembering preferences, analysing traffic, and improving site performance. You may choose to disable cookies through your browser settings; however, some features of the website may not function properly.
5. Data Storage & Security
Hi Peacock takes reasonable technical and organisational measures to safeguard your personal information against loss, misuse, unauthorised access, or disclosure.
Access to personal data is restricted to authorised personnel only. While we strive to protect your data, no online transmission or storage system is completely secure.
6. Sharing of Information
We may share limited personal information with trusted third-party service providers for:
These partners are required to protect your information and use it only for the intended purpose.
7. International Data Transfers
Some service providers may store data outside New Zealand. In such cases, Hi Peacock ensures reasonable safeguards are in place to protect your personal information in accordance with New Zealand privacy laws.
8. Marketing Communications
If you subscribe to our marketing communications, you may receive updates about new collections, promotions, and special offers. You may unsubscribe at any time by clicking the unsubscribe link or contacting us directly.
9. Your Rights (New Zealand)
Under the Privacy Act 2020, you have the right to:
Request access to your personal information
Request correction of inaccurate or outdated information
Withdraw consent for marketing communications
Requests can be made by contacting us via email.
10. Children’s Privacy
Hi Peacock does not knowingly collect personal information from individuals under the age of 16 without parental consent.
11. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, or resolve disputes.
12. Third-Party Links
Our website may contain links to external websites. Hi Peacock is not responsible for the privacy practices or content of third-party sites.
13. Changes to This Privacy Policy
Hi Peacock reserves the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of the website indicates acceptance of the updated policy.
14. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:
📧 hi@hipeacock.co.nz
