Contact Information

Phone Number

+64 2902044344

Email Id

hi@hipeacock.co.nz

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Frequently Asked Questions

Is it safe to shop on your website?

Yes, our website uses secure payment gateways and encryption to ensure safe and protected transactions.

Do you offer easy returns and exchanges?

Yes, we provide easy returns and exchanges as per our return and exchange policy.

What is the return or exchange period?

Returns or exchanges can be requested within the specified time frame mentioned in our policy, starting from the delivery date.

How do I request a return or exchange?

You can submit a request through our Contact Us page or enquiry form with your order details.

How long does order processing take?

Orders are usually processed within 1–2 business days after payment confirmation.

How long does delivery take?

Delivery timelines vary by location, but orders are generally delivered within the estimated time shown at checkout.

Do you ship nationwide?

Yes, we ship across all serviceable locations within New Zealand.

What should I do if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery so we can assist you promptly.

How can I contact customer support?

You can reach us via the Contact Us page or enquiry form, and our team will respond as soon as possible.

Can I cancel or modify my order after placing it?

Order cancellations or modifications are possible only before the order is processed. Please contact us as soon as possible for assistance.